Your Challenges Require Precision. We Provide It.
At MikeRockwell, we deliver specialized services in two distinct domains: Contact Center Engineering and Audit & Compliance Services. Each practice is supported by deep technical expertise, industry-specific experience, and a clear understanding of regulatory and operational requirements. We do not offer generalized solutions. Instead, we provide focused, purpose-built services that address the complex challenges our clients face in highly regulated and performance-critical environments. We go above and beyond by engineering solutions that enhance performance while ensuring you stay in compliance with every regulatory obligation.
Your Challenges Require Precision. We Provide It.
At MikeRockwell, we deliver specialized services in two distinct domains: Contact Center Engineering and Audit & Compliance Services. Each practice is supported by deep technical expertise, industry-specific experience, and a clear understanding of regulatory and operational requirements. We do not offer generalized solutions. Instead, we provide focused, purpose-built services that address the complex challenges our clients face in highly regulated and performance-critical environments. We go above and beyond by engineering solutions that enhance performance while ensuring you stay in compliance with every regulatory obligation.
Contact Centre Engineering
Services
Contact Centre Engineering Services
MikeRockwell designs and implements advanced contact center solutions for organizations seeking to improve customer service delivery, operational efficiency, and scalability. Our approach combines technical architecture, intelligent automation, and data-driven strategies to help businesses manage increasing service demands while maintaining high standards of responsiveness and user experience.
Customer Experience Design
Customer Analytics
AI, Data & Analytics
Agentic AI Services
Voice AI Services
Architecture and Consulting
Audit and Compliance
Services
Audit and Compliance Services
MikeRockwell provides comprehensive audit and compliance services designed for organizations operating in highly regulated sectors. That means aligning processes with national and international standards, but also giving teams the clarity they need to spot risks, correct them, and prove it when the auditors come. Our team assists clients in establishing and maintaining effective controls, managing risk, and meeting regulatory obligations with accuracy and confidence.
Compliance Audits
We conduct systematic audits in the operational, cybersecurity, and IT sectors. Assessment of control efficacy, gap identification, and compliance with industry-specific standards and legal requirements are the goals of each engagement.
Internal Controls Review
Comprehensive assessments of internal processes and systems are part of our offerings. For SOC 1, SOC 2, and SOC 3 reports, IT General Controls (ITGC), and other control environments pertinent to audit and regulatory scrutiny, this includes readiness evaluations and continuous monitoring.
Risk Assessment and Consulting
To assist organisations in identifying, assessing, and mitigating vulnerabilities across systems and processes, we conduct focused risk assessments. Quality testing, vulnerability analysis, and risk remediation plans customized for the client’s operating environment are among the services offered.
Regulatory Compliance Frameworks
HIPAA, FedRAMP, CSA STAR, PCI DSS, GDPR, and CCPA are just a few of the regulatory frameworks that MikeRockwell helps companies achieve and maintain compliance with. To guarantee preparedness and minimise exposure, we offer documentation, audit preparation, control mapping, and advising services.
Operational Excellence Starts with the Right Partner
At MikeRockwell, we don’t offer one-size-fits-all solutions. We provide targeted, expertly performed services that meet the unique operational and legal requirements of your company. We match technology with results that matter, whether your goal is to enhance audit readiness or service performance, and we stand behind every solution we implement.
