Industries We Serve
MikeRockwell helps enterprises in highly regulated industries deliver their customers a secure, smooth experience and maintain compliance with regulations. Our strategy is based on being innovative, responsible, and having a strong awareness of the rules that govern each industry. It is built on cutting-edge technology to be flexible, scalable, and outcome-based.
Banking & Financial Services
Compliance Services
- Regulatory Compliance Management
- Data Privacy & Protection
- Identity & Access Management (IAM)
- Audit & Compliance Monitoring
- IT Risk & Governance (GRC)
- Cybersecurity Compliance
- Change Management & Compliance Integration
Contact Centre Services
- Intelligent Contact Center Implementation
- Compliance & Call Recording Solutions
- KYC, eKYC & Secure Customer Verification
- Analytics, Reporting & Quality Management
- CRM & Core Banking Integration
- Conversational AI & Chatbots
- Infrastructure & Platform Support
- Agent Experience, Training & Workforce Optimization
- Omnichannel Workflow Automation
Capital Markets
Compliance Services
- Regulatory Compliance Management (SEC, FINRA, SOX, MiFID II)
- Audit & Compliance Monitoring (SOC 1/2/3, ITGC, Internal Controls Review)
- IT Risk & Governance (GRC)
- Cybersecurity Compliance (PCI DSS, GDPR, CCPA)
- Change Management & Compliance Integration
- Data Privacy & Protection
- Risk Assessment & Quality Testing
Contact Centre Services
- Intelligent Contact Center Implementation
- Compliance & Call Recording Solutions (SEC/FINRA requirements)
- CRM & Core Banking Integration (trade systems, client portals)
- Analytics, Reporting & Quality Management
- Conversational AI & Chatbots (trade support, FAQs)
- Agent Experience, Training & Workforce Optimization
- Omnichannel Workflow Automation (support ticketing, account inquiries)
Asset & Wealth Management
Compliance Services
- Regulatory Compliance Management (AML, FATCA, SEC)
- Identity & Access Management (IAM)
- Data Privacy & Protection (GDPR, CCPA)
- Audit & Compliance Monitoring (SOC 2, IT Audits, Risk Consulting)
- IT Risk & Governance (GRC)
- Compliance Audits (Internal Controls, Quality Testing)
Contact Centre Services
- Intelligent Contact Center Implementation
- KYC, eKYC & Secure Customer Verification (investor onboarding)
- CRM & Core Banking Integration (financial planning platforms)
- Conversational AI & Chatbots (client advisory, account inquiries)
- Analytics, Reporting & Quality Management
- Agent Experience, Training & Workforce Optimization
- Voice AI Services (investment updates, advisory)
Insurance
Compliance Services
- Regulatory Compliance Management (NAIC, State-Level)
- Data Privacy & Protection (PII/PHI, CCPA, GDPR)
- Audit & Compliance Monitoring (Internal Controls Review, Risk Consulting)
- Cybersecurity Compliance (PCI DSS, CSA Star)
- IT Risk & Governance (GRC)
- Change Management & Compliance Integration
- Compliance Audits (Quality Testing, IT Audits)
Contact Centre Services
- Intelligent Contact Center Implementation
- Compliance & Call Recording Solutions (underwriting, claims)
- KYC, eKYC & Secure Customer Verification (policyholder validation)
- Omnichannel Workflow Automation (claims, renewals, servicing)
- Conversational AI & Chatbots (policy FAQs, status updates)
- Analytics, Reporting & Quality Management
- Agentic AI Services (real-time agent support)
- Agent Experience, Training & Workforce Optimization
Healthcare & Lifesciences
Compliance Services
- Regulatory Compliance Management (HIPAA, HITECH, FDA)
- Data Privacy & Protection (PHI, GDPR, CCPA)
- Cybersecurity Compliance (FedRAMP, CSA Star)
- Audit & Compliance Monitoring (HIPAA audits, SOC 2)
- IT Risk & Governance (GRC)
- Compliance Audits (Internal Controls Review, Risk Assessment)
- Change Management & Compliance Integration
Contact Centre Services
- Intelligent Contact Center Implementation
- Compliance & Call Recording Solutions (HIPAA-compliant interactions)
- KYC, eKYC & Secure Customer Verification (patient ID, eligibility)
- Omnichannel Workflow Automation (appointments, lab results, billing)
- Voice AI Services (triage, reminders)
- Analytics, Reporting & Quality Management
- Agent Experience, Training & Workforce Optimization
- Conversational AI & Chatbots (symptom checker, insurance queries)
Empowering Regulated Industries Through Trusted Technology Partnerships
MikeRockwell isn’t just a tech provider. We’re a partner that understands what regulated industries face, because we’ve been in the trenches with leaders like you. We deliver clarity, compliance, and connection through technology that fits your world.
Whether you need to scale, secure, or simplify—let’s build what’s next, together.
